PAID Illinois Tollway Call Center Agents with the Chicago Lighthouse

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Call Center agents will be responsible for providing high quality customer service assistance when responding to inquiries pertaining to I-PASS electronic tolling accounts, violations notices, or processes. Call Center Agents will be responsible for assuring speedy resolution of inquiries utilizing all available channels. Customer inquiries are submitted by telephone, mail, or e-mail. The Call Center will receive approximately 12,000,000 minutes of inbound calls from customers annually.

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