Member Experience Associate – Trunk Club

Trunk Club (www.trunkclub.comis hiring a Member Experience Associate for their  Chicago or Los Angeles locations.


The Member Experience Associate is a critical role for delivering an exceptional service experience. You’ll be on the front line, solving problems for our members and supporting our stylists in day-to-day account management. You’ll have the opportunity to help build the Member Experience team, contribute to our unique company culture, improve our level of service, and create innovative new capabilities for Trunk Club.


  • Manage relationships with members to help make their lives easier
  • Provide remarkable support to our growing sales team so they can focus on selling
  • Collaborate with every team in the company so our operations run smoothly
  • Generate new ideas and processes that will help scale our business
  • Chat, email, and have phone calls with members to solve their problems
  • Coordinate logistics of trunk deliveries and returns
  • Manage unusual requests and unexpected scenarios
  • Delight people with unbelievably considerate care and attention to detail


  • You’re deeply empathetic to the problems of others
  • You are humble
  • You love helping others and creating positive experiences for people
  • You’re a great listener, and you are also highly comfortable articulating your point of view
  • You make friends easily
  • You routinely plan your day and organize your life
  • You’re a champion problem solver
  • You’re looking to learn and grow in a dynamic start-up environment
  • You have a college degree and experience with customer service or administrative support
  • You’re a natural leader and prefer to work as part of a team
  • People sometimes tell you that you are awesome


Trunk Club (www.trunkclub.comaims to build the best service known to man. We help our members build a personalized wardrobe so they never have to go shopping for clothes. We combine the expertise of personal stylists, a broad selection of designer apparel, and a custom-built technology platform to enable personal and personalized service for our members. Our team of over 600 people is based in Chicago, Dallas, Washington, DC, and Los Angeles. The company was founded in 2009 and we’re just getting warmed up.

More info on this HOT JOB HERE